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Terms & Conditions
These conditions explain the rights, obligations, and responsibilities of all parties to this
Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’
means storing.com. These terms and conditions can be varied or amended subject to prior
written agreement. Your attention is drawn to Clauses 4, 7 and 9 to 12 which set out our
liability to you for loss of or damage to goods and property.
1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections
or any other fees or taxes payable to government bodies. It does include us accepting
liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9,
10, 11 and 12.
1.2 We may change the price or make additional charges if circumstances are found to apply
which have not been taken into account when preparing our quotation and confirmed by us
in writing. These include:
1.2.1 You do not accept our quotation in writing within 28 days, or the work is not carried
out or completed within three months.
1.2.2 Our costs change because of currency fluctuations or changes in taxation or freight
charges beyond our control.
1.2.3 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal
hours (07.00-12.00hrs) at your request.
1.2.4 We have to collect or deliver goods at your request above the ground floor and first
1.2.5 If you collect some or all of the goods from our warehouse, we are entitled to make a
charge for handing them over.
1.2.6 We supply any additional services, including moving or storing extra goods (these
conditions apply to such work).
1.2.7 The stairs, lifts or doorways are inadequate for free movement of the goods without
mechanical equipment or structural alteration, or the approach, road or drive is unsuitable
for our vehicles and/or containers to load and/or unload within 50 feet of the doorway.
1.2.8 There are delays or events outside our reasonable control which increase or extend
the resources or time allowed to complete the agreed work.
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1.2.9 We agree in writing to increase our limit of liability set out in clause 9.1.1.
1.3 In any such circumstances, adjusted charges will apply and become payable.
1.4 The FREE COLLECTION offer is available only to customers who commit to a 6 months
(26 weeks) or more contract from the outset in the specified areas. This offer is not
1.4.1 If you commit to a 6 months (26 weeks) storage contract and received the benefit of
our free collection, but need to vacate your storage unit/s before the 6 months (26 weeks)
period has expired, the collection charge for the unit/s will be payable at storing.com’s
current standard transport rates. You will be however be given the option to either pay the
remainder of the storage up to the 6 months (26 weeks) or the standard transport rate,
whichever is the cheapest for you. This will be added to your final storage cost and must be
paid in full prior to vacating your unit/s.
1.4.2 storing.com Ltd does not offer Free Deliveries; in all cases deliveries are charged for.
Rates for deliveries are quoted on request. Customers are under no obligation to use this
part of our service.
2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4.
2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a
properly qualified person is separately employed by you to carry out these services.
3. Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 Declare to us, in writing or by your submission via our website, the value of the goods
being removed and/or stored. If it is subsequently established that the value of the goods
removed or stored is greater than the actual value you declare, you agree that our liability
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under clause 9.1 will be reduced to reflect the proportion that your declared value bears to
their actual value.
3.1.2 Obtain at your own expense, all documents, permits, permissions, licences or customs
documents necessary for the removal to be completed.
3.1.3 Be present or represented during the collection and delivery of the removal.
3.1.4 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or
other relevant documents by way of confirmation of collection or delivery of goods.
3.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind
and nothing is taken away in error.
3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or
where other people such as (but not limited to) tenants or workmen are, or will be, present.
3.1.7 Prepare adequately and stabilise all appliances or electronic equipment prior to their
3.1.8 Empty, properly defrost and clean refrigerators and deep freezers. We are not
responsible for the contents.
3.1.9 Provide us with a contact address for correspondence during removal, transit and/or
storage of goods.
3.1.10 Swipe card misuse is your responsibility.
3.1.11 It is your responsibility to make parking arrangements within 50 feet of your property
access and/or pay parking or other fees, fines or charges in order for us to carry out services
on your behalf.
3.2 Other than by reason of our negligence or breach of contract, we will not be liable for
any loss or damage, costs or additional charges that may arise from failure to discharge
4. Our responsibility
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection,
undamaged. By “undamaged” we mean in the same condition as they were in at the time
when they were packed or otherwise made ready for transportation and/ or storage by you
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4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready
for transportation and/or storage, it is our responsibility to deliver them to you, or produce
them for your collection, undamaged. Again, by “undamaged” we mean in the same
condition as they were in immediately prior to being packed/made ready for transportation
4.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject
to the provisions of clauses 8, 9 and 11, be liable under this agreement to compensate you
for such failure.
4.4 We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless
loss or damage occurred as a result of negligence or breach of contract on our part.
4.5 If you do not provide us with a declaration of value of your goods, or if you do not
require us to accept standard liability pursuant to clause 9.1, we will not be liable to you for
failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure
was caused by negligence or breach of contract on our part.
4.6 The amount of our liability under this clause shall be determined in accordance with
clauses 9 and 11.
5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other authorised company
representative, the following items must not be submitted for removal or storage and will
under no circumstances be moved or stored by us. The items listed under 5.1.1 below may
present risks to health and safety and of fire. Items listed under 5.1.2 to 5.1.6 below carry
other risks and you should make your own arrangements for their transport and storage.
5.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous,
damaging or explosive items, including gas bottles, aerosols, paints, firearms and
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins, or goods or collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or
5.1.4 Perishable items and/or those requiring a controlled environment.
5.1.5 Any animals, birds or fish.
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5.1.6 Goods which require special licence or government permission for export or import.
5.2 If we do agree to remove such goods, we will not accept liability for loss or damage
unless we are negligent or in breach of contract, in which case all these conditions will
5.3 If you submit such goods without our knowledge we will make them available for your
collection, and if you do not collect them within a reasonable time we will apply for an
appropriate court order to dispose of any such goods found in the consignment without
notice. You will furthermore pay to us any charges, expenses, damages, legal costs or
penalties incurred by us.
6. Ownership of the goods
6.1 By entering into this Agreement, you guarantee that:
6.1.1 The goods to be removed and/or stored are your own property, or
6.1.2 The person(s) who own or have an interest in them have given you authority to make
this contract and have been made aware of these conditions.
6.1.3 You will pay us for any claim for damages and/or costs brought against us if either
warranty 6.1.1 or 6.1.2 is not true.
7. Charges if you postpone or cancel your Collection/Delivery
7.1 If you postpone or cancel your collection/delivery, charges may apply if you give
insufficient notice to us. Notice must be given to our office during working hours, Mon-Fri
08.30-5.00 hrs, excluding public holidays.
7.2 If you postpone or cancel your collection/delivery giving less than one clear working
day’s notice to our office, 50% of the transport charge is payable.
7.3 Customers qualifying for Free Collection, who postpone/cancel giving less than one clear
working day’s notice will be charged 50% of the standard transport charges normally
applied to collections/deliveries.
7.4 Answer phone messages left by the customer or your agents out of normal working
hours, (Mon-Fri 09.00- 5.00 hrs excluding weekends and bank holidays), are not accepted as
confirmation of any cancellation/postponement to previous arrangements and schedules
made between the customer or your agents with storing.com Ltd.
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7.5 Postponement/cancellation by the customer or your agents on the day of
collection/delivery will be charged 100% of the standard transport charge.
7.6 If the customer or your agents postpone/cancel a collection that would normally
qualify for a free collection on the day of collection you will be charged 100% of the
standard transport charge.
8.1 Unless otherwise agreed by us in writing:
8.1.1 Payment is required by cleared funds in advance of the removal or storage period.
8.1.2 You may not withhold any part of the agreed price.
8.1.3 In respect of all sums which are overdue to us, we will charge interest on a daily basis
calculated at 4% per annum above the prevailing base rate for the time being of the Bank of
8.1.4 Letters to you concerning late payment will be charged at £25 per letter.
8.1.5 Payments made by Credit Card are subject to a charge of 3% per transaction.
8.1.6 Invoices are sent every 4 weeks in advance via post or email to the address provided
by the customer. This equates to 13 invoices a year, not 12. In the event that duplicates are
required, a charge will be payable of £10 incl. VAT per request.
8.1.7 Customers making payments by Debit/Credit card must be the card holder, If you
default on your payments and fail to maintain a valid direct debit instruction or valid
debit/credit card then you may be charged an administration fee of £12.00 plus VAT along
with late payment charges.
8.1.8 It is you the customer’s responsibility to maintain payments. In the event your
payment details change you must inform us immediately of the changes to enable regular
payments to be maintained. Failure to maintain payments and contact with the accounts
department will result in court action to recover any monies outstanding and the disposal of
your possessions within 3 months. All costs incurred as a result of court action or further
legal action will be payable by you, the customer.
8.1.9 When you vacate your storage unit/s, the final account must be paid in full cleared
funds by Cheque/Bank Transfer or Debit Card, Credit Cards not accepted for final accounts.
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8.2 Our storage week for accounting purposes is Monday to Sunday, there are no part
weeks, all part weeks are rounded up to full weeks. Charges commence from the Monday of
the week the customer comes into storage and end on the Sunday of the week the
customer goes out of storage. Coming into storage on Monday to Wednesday will be
charged from the Monday of the same week, Thursday through to Sunday will be charged
from Monday of the following week.
9. Determination of amount of our liability for loss or damage
9.1 Standard Liability.
9.1.1 If you provide us with a declaration of the value of your goods, and subject to clause
3.1.1, the amount of our liability to you in the event of loss or damage to those goods in
breach of clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below,
subject to a maximum liability of £50,000. We may agree to accept liability for a higher
amount, in which case we may make an additional charge.
9.1.2 In the event of loss of or damage to your goods in breach of clause 4, our liability to
you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking
into account the age and condition of the goods immediately prior to their loss or damage,
and subject to the maximum liability of £50,000 referred to in clause 9.1.1 (unless we have
agreed a higher amount with you).
9.1.3 Where the lost or damaged item is part of a pair or set, our liability to you, where it is
assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to
the cost of that item in isolation, not the cost of that item as part of a pair or set.
9.2 Limited Liability.
9.2.1 If you do not provide us with a declaration of value, or if you do not require us to
accept Standard Liability pursuant to clause 9.1, then our liability to you is to be determined
in accordance with Clauses 9.1.3, 9.2.2 and 11.
9.2.2 In the event of loss of or damage to your goods caused by negligence or breach of
contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of
their repair or replacement, taking into account their age and condition immediately prior
to their loss or damage, subject to a maximum liability of £40 per item. Your attention is
drawn to clause 11.1 which applies to Limited Liability.
9.3 For goods destined to or received from a place outside the UK.
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9.3.1 We will only accept Standard Liability if you provide us with a detailed valuation of
your goods on the valuation form which we provide. All other provisions of Clause 9.1 will
9.3.2 We do not accept liability for loss of or damage to goods confiscated, seized, removed
or damaged by Customs Authorities or other Government Agencies unless we have been
negligent or in breach of contract.
9.3.3 We do not accept liability for loss of or damage to goods occurring in certain overseas
countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam,
N. Korea and Former States of the USSR, unless we have been negligent or in breach of
contract. This list is not exhaustive, and we will advise you at the time of quotation if this
We will accept liability for loss or damage (a) arising from our negligence or breach of
contract whilst the goods are in our physical possession, or (b) whilst the goods are in the
possession of others if the loss or damage is established to have been caused by our failure
to pack the goods to a reasonable standard where we have been contracted to pack the
goods that are subject to the claim. In either circumstance clause 9.1 and 9.2 above will
9.4 An Item is defined as :-
9.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
9.4.2 Any other object or thing that is moved, handled or stored by us.
9.5 If the carrying vessel/conveyance should for reasons beyond the carrier’s control fail to
deliver the goods, or route them to a place other than the original destination, you have
limited recourse against the carrier, and may be liable for General Average contribution (e.g.
the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the
additional cost of onward transmission to the place, port or airport of destination. These are
insurable risks and it is your responsibility to arrange adequate marine/transit insurance
10. Damage to premises or property other than goods
10.1 Because third party contractors are frequently present at the time of collection or
delivery our liability for loss or damage is limited as follows:
10.1.1 If we cause loss or damage to premises or property other than goods for removal as a
result of our negligence or breach of contract, our liability shall be limited to making good
the damaged area only.
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10.1.2 If we cause damage as a result of moving goods under your express instruction,
against our advice, and where to move the goods in the manner instructed is likely to cause
damage, we shall not be liable.
10.1.3 If we are responsible for causing damage to your premises or to property other than
goods submitted for removal and/or storage, you must note this on the worksheet or
delivery receipt as soon as practically possible or within a reasonable time. This is
fundamental to the Agreement.
11. Exclusions of liability
11.1 In respect of Limited Liability, we will not be liable for loss of or damage to your goods
as a result of fire or explosion howsoever that fire or explosion was caused, unless we have
been negligent or in breach of contract.
11.2 In respect of Standard Liability and Limited Liability, other than as a result of our
negligence or breach of contract we will not be liable for any loss of, damage to, or failure to
produce the following goods:-
11.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or
Electronically held Data Records, Mobile Telephones.
11.2.2 Plants or goods likely to encourage vermin or other pests or to cause infestation or
11.2.3 Perishable items and/or those requiring a controlled environment.
11.2.4 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals,
Money, Coins, Deeds.
11.2.5 Any animals, birds or fish.
11.3 In respect of Standard Liability and Limited Liability, other than as a result of our
negligence or breach of contract we will not be liable for any loss of, damage to, or failure to
produce the goods if caused by any of the following circumstances:-
11.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not),
civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other
such events outside our reasonable control.
11.3.2 Loss or damage arising from ionising radiations or radioactive contamination.
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11.3.3 Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic
Weapons and Cyber Attack.
11.3.4 Indirect or consequential loss of any kind or description.
11.3.5 By normal wear and tear, natural or gradual deterioration, leakage or evaporation or
from perishable or unstable goods. This includes goods left within furniture or appliances.
11.3.6 By vermin, moth, insects and similar infestation, damp, mould, mildew or rust.
11.3.7 By cleaning, repairing or restoring unless we arranged for the work to be carried out.
11.3.8 By change to atmospheric or climatic conditions.
11.3.9 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton,
case or other container not both packed and unpacked by us.
11.3.10 Loss of or damage to china, glassware and fragile items unless they have been both
professionally packed and unpacked by us or our Subcontractor. In the event of an accident
involving an owner-packed container where damage would have occurred irrespective of
the quality of the packing, then our liability is limited to £100 or its actual value whichever is
11.3.11 For electrical or mechanical derangement to any appliance, instrument, clock,
computer or other equipment unless there is evidence of related external damage.
11.3.12 Loss or damage of motor vehicles caused by scratching, denting and marring unless
you obtain from us a pre-collection condition report.
11.3.13 Loss or damage to a vehicle whilst being driven or for the purpose of being driven
under its own power other than for the purpose of loading onto or unloading from the
carrying conveyance or container. Loss or damage sustained by accessories and removable
items unless lost with the vehicle.
11.3.14 For any goods which have a pre-existing defect or are inherently defective.
11.3.15 Loss or damage to system furniture (flat-pack) which has not been dismantled,
other than damage that would have occurred irrespective of the furniture being assembled
11.3.16. If you or an assigned representative have removed or repacked the contents within
your storage unit without the assistance of storing.com’s services, liability for damage
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cannot be accepted by storing.com should you require an out of storage delivery at the end
of your storage term.
11.4 No employee of ours shall be separately liable to you for any loss, damage, misdelivery,
errors or omissions under the terms of this Agreement.
11.5 Our liability will cease upon handing over goods from our warehouse or upon
completion of delivery (see Clause 12.2 below).
12. Time limit for claims
12.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or
failure to produce any goods at the time of delivery.
12.2 If you or your agent collect the goods, you must notify us in writing of any loss or
damage at the time the goods are handed to you.
12.3 Notwithstanding clauses 8, 9 and 10 we will not be liable for any loss of or damage to
the goods unless a claim is notified to us, or to our agent or the company carrying out the
collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is
discovered (or with reasonable diligence ought to have been discovered) and in any event
within seven (7) days of delivery of the goods by us.
12.4 The time limit for notifying us of your claim may be extended upon receipt of your
written request provided such request is received within seven (7) days of delivery. Consent
to such a request will not be unreasonably withheld.
13. Delays in transit
13.1 Other than by reason of our negligence or breach of contract, we will not be liable for
delays in transit.
13.2 If through no fault of ours we are unable to deliver your goods, we will take them into
store. The Agreement will then be fulfilled and any additional service(s), including storage
and delivery, will be at your expense.
13.3 We do not collect or deliver on Saturday, Sunday or Bank Holidays and our services are
subject to availability at all times.
14. Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until
you have paid all our charges and any other payments due under this or any other
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Agreement. (See also Clause 23). These include any charges that we have paid out on your
behalf. While we hold the goods you will be liable to pay all storage charges and other costs
incurred by our withholding your goods and these terms and conditions shall continue to
If there is a dispute arising from this Agreement, which cannot be resolved, either party may
refer it to the low cost independent Alternative Dispute Resolution (ADR) scheme provided
by the British Association of Removers (BAR). Under this scheme, the case will be
determined by an accredited independent ADR organisation. Recourse to the independent
ADR scheme is subject to certain limits, current details of which are available upon request
from BAR, Tel: 01923 699486, Fax: 01923 699481, Email: [email protected]. ADR
does not prejudice your right to commence court proceedings.
16. Our right to sub-contract the work
16.1 We reserve the right to sub-contract some or all of the work.
16.2 If we sub-contract, then these conditions will still apply.
17. Route and method
17.1 We have the right to choose the method and route by which to carry out the work.
17.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other
space/volume/capacity on our vehicles may be utilised for consignments of other
18. Advice and information for International Removals
We will use our reasonable endeavours to provide you with up to date information to assist
you with the import/export of your goods. Information on such matters as national or
regional laws and regulations which are subject to change and interpretation at any time is
provided in good faith and is based upon existing known circumstances. It is your
responsibility to seek appropriate advice to verify the accuracy of any information provided.
19. Applicable law
This contract is subject to the law of the country in which the office of the company issuing
this contract is situated.
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20. Your forwarding address
20.1 If you send goods to be stored, you must provide an address for correspondence and
notify us if it changes. All correspondence and notices will be considered to have been
received by you seven days after sending them to your last address recorded by us.
20.2 If you do not provide an address or respond to our correspondence or notices, we may
publish such notices in a public newspaper in the area to or from which the goods were
removed. Such notice will be considered to have been received by you seven days after the
publication date of the newspaper. Note: If we are unable to contact you, we will charge
you any costs incurred in establishing your whereabouts.
21. List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be
accepted as accurate unless you write to us within 10 days of the date of our sending, or a
reasonable period agreed between us, notifying us of any errors or omissions.
22. Revision of storage charges
Storage charges will not change throughout your storage contract for up to 5 (five) years
from your contract start date, excluding changes to government Tax Rates which will be
passed onto the customer.
23. Our right to Sell or dispose of the Goods
If payment of our charges relating to your goods is in arrears, and on giving you three
months’ notice which starts immediately after a payment is not received, we are entitled to
require you to remove your goods from our custody and pay all money due to us. If you fail
to pay all outstanding amounts due to us, we will dispose of the goods without further
notice. The cost of disposal will be charged to you.
If payments are up to date, we will not end this contract except by giving you three months’
notice in writing. If you wish to terminate your storage contract, you must give us at least 7
working days’ notice (working days are defined in Clause 6 above). If we can release the
goods earlier, we will do so, provided that your account is paid up to date. Charges for
storage are payable to the date when the notice should have taken effect.
24.1 If the client abuses the storage services/staff or fails to comply with the Terms and
Conditions, we reserve the right to terminate the storage contract and instruct you to
remove your possessions giving 14 working days’ notice. Full payment in these
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circumstances would be required as set out in 8.1.9 failure to make payment and remove
the possessions would result in court action to recover any monies outstanding and the
disposal of your possessions within 3 months.
25. Data Privacy & Protection
Any personal information we may obtain via our website is information that you enter into
our online forms such as name, address, email address, phone number. We are committed
to protecting the confidentiality of customer details and access to this personal information
is restricted to employees who need the information to fulfil their business duties.
Our online booking forms are designed to allow you to book and submit your information at
any time, however we will not take payment or complete your booking without first
contacting you and confirming all details. The payment we store, such as credit card details,
complies with the Payment Card Industry Data Security Standards (PCI DSS), which is an
international standard that protects customer data and prevents credit and debit card
fraud, whether you book online over the phone or in person.
We will only ever use the personal and payment information you enter to provide a quote
or to make a booking.
conditions at any time without notice. Please check back from time to time to ensure you
are aware of any updates or changes to these terms.
Your continued use of our storage facility will be deemed an acceptance thereof.
Updated 11 September 2019
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme
which is independently operated by;
The Furniture Ombudsman
3-4 Viewpoint Office Village, Babbage Road
T: 0333 241 3209