Frequently Asked Questions

If you can’t find the answer to your question, please contact us and our sales advisors will be happy to help.

Please select a category that your question relates to:

Collection & Delivery

How can I get free collection?

Just book a storage period of 6 months or more and we will collect totally FREE of charge from the areas listed below. You can rent any number of these 12 sq ft and 35 sq ft units or combination of these units together and still benefit from the FREE collection.

The areas that qualify for FREE collection are –

  • London
  • Surrey
  • Essex
  • Berkshire
  • Oxfordshire
  • Buckinghamshire
  • Hertfordshire
  • Bedfordshire
  • Cambridgeshire
  • Northamptonshire
  • Leicestershire

Will you collect if I want to store for less than 6 months?

Yes, of course we will. Here at we understand what a hassle it is getting your possessions into storage so if you want to store for shorter periods (or live outside our collection areas) then we can collect at very competitive rates – usually much lower than hiring a van. Check out our Get a Quote

Do I have to load my own belongings?

No, you don’t. Our transport comes with a professional two-man team who will ensure the safest handling of your property and valuables. The loading team will also bring blankets to protect your furniture in transit and storage. The storage units are delivered to your home or office on our vehicle, then loaded and sealed in your presence. We also have packing materials available to purchase, that will be couriered to you in advance of the collection day. You will need to package all your items into boxes that can be easily handled by our team. There are helpful hints on how to do this – see under Buy Packaging

What is the lead time for collection of goods?

A minimum of three working days’ notice is required usually and is also subject to availability. Collections are made on weekday mornings between 7am and 12 noon so you won’t have to wait around for a whole day. The driver will also call you before arrival on the day.

Can I deliver myself?

You can of course, deliver your goods directly to our site, and collect them at the end of your storage period. You will find, however, that our collection and delivery costs are probably far lower than self-drive, hired labour and external handling charges, and the hassle of loading and unloading yourself.

Can I get a free delivery at the end of my storage period if I have stored for over 6 months?

No, in all cases deliveries are charged but we offer very competitive rates using our own vehicles and professional two-man team. Deliveries are made on weekday mornings between 7am and 12 noon. But you can collect yourself, there is no obligation to use our delivery service.

How do I end my term of storage?

Simply contact us on 08000 641 642 or Contact Us

Personal Storage

What type of storage facilities do you offer?

We offer a range of storage units to suit all requirements for both personal self-storage. You may book any combination of storage units to achieve the storage capacity you require.

What security measures do you use at your sites?

We understand just how important the security of your possessions is so at we use the very latest security technology. You can be assured that your property and valuables benefit from our high levels of security.

What size of storage unit do we need?

Our sales advisor will give you a guide to which storage unit you need if you are unsure. Contact us on 08000 641 642 or Contact Us we’d be very happy to hear from you.

Can you confirm the charges quoted on your website?

Our “Get a Quote” will provide you with a confirmation of charges within our collection areas for the size you submit on the form. One of our sales team will always check your quotation and update any details, if necessary, before booking and making collection arrangements.

What are the access times and what are the charges for this?

There is no charge for access to your storage unit.

Access to storage units is available Monday to Friday, 8.30am to 5.00pm. We must have 48 hours’ notice of your visit. If it is an emergency, we will do all we can to accommodate your timescales subject to availability.

Business Storage

What business items can be stored in your storage units?

Businesses can store anything from stock, seasonal items, excess furniture and archive boxes, freeing up valuable space at you own premises. Bear in mind that there are some prohibited items such as:

  • Perishable food stuffs
  • Combustible or flammable items such as paint, gas, petrol or oil.
  • Illegal firearms and weapons
  • Fireworks, explosives & ammunition
  • Polluted or contaminated items

If you are not sure about certain items, then please call Customer Services on 08000 641 642 or Contact Us we’d be very happy to help.


How can I make payments?

Payments can be made by Debit or Credit Card (excluding American Express), every very four weeks.

Will you contact me every time a payment is due?

Once you have read and signed the Terms and Conditions you won’t have to worry about paying on time, as the payments will be made automatically by your chosen method. We highlight your payment dates on your first invoice email.

Can I pay cash to the drivers when they Collect/Deliver?

No, under no circumstances do we ever take cash payments. Your first 4 weeks payment will be taken by Debit/Credit card in advance by our sales team.

Will I receive regular invoices?

Yes, every 4 weeks by email. Payments will automatically be made by your chosen payment method. You will only be contacted if your payment is returned unpaid or another problem with payment arises.

If I come out of storage and my payment in advance has just been taken, will I get a refund for the weeks I have over-paid?

Yes, in this case when you have chosen your date to cease storing with us, our Customer Services team will advise you of any refund you are due.